Refund Policy

1. 14-Day Money-Back Guarantee

If you are a new paid subscriber and are not satisfied with ZenSched, you may request a full refund within 14 days of your initial purchase. After 14 days, the standard policy below applies.

2. Monthly Subscriptions

Monthly plans renew automatically. You can cancel anytime to stop future renewals; access continues until the end of the current billing period. We generally do not provide pro-rated refunds for partial months, except within the 14-day guarantee or where required by local law.

3. How to Request a Refund

Email support@zensched.app from the address on your account with:

• Your account email and business name
• The Paddle order or invoice ID
• A short reason for the request (this helps us improve)

We review requests within 3 business days. Approved refunds are issued by Paddle to the original payment method and typically appear within 5–10 business days.

4. Non-Refundable Items

• Charges older than the refund windows above.
• Accounts terminated for violation of our Terms of Service.
• Add-ons or one-time fees explicitly marked as non-refundable at checkout.
• Taxes already remitted to authorities, where applicable.

5. Chargebacks & Disputes

If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a bank dispute. Initiating a chargeback without first contacting us may result in suspension of your account while the dispute is investigated.

6. Statutory Rights

Nothing in this policy limits any non-waivable consumer rights you have under the laws of your country (for example, EU/UK cooling-off rights).

7. Contact

Questions about refunds or billing? support@zensched.app